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Privacy Policy

Notice of Privacy Practices


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

PLEASE REVIEW IT CAREFULLY.

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Notice of Privacy Practices

Notificacion De Practicas De Privacidad

Complaints and Grievances


Here at Driscoll Children's Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.

If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at guestservices@dchcc.org or call us at (361) 694-4035. A representative will contact you soon.

If any individual (i.e. parent, patient, staff or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035.

If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission's Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing complaint@jointcommission.org.

If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at http://www.jointcommission.org/report_a_complaint.aspx

Contact Information


Call the Patient Relations Department at 361-694-4035 if:

  • you have a complaint;

  • you have any questions about this Notice;

  • you wish to request restrictions on uses and disclosures for health care treatment, payment, or operations; or

  • you wish to obtain a form to exercise your individual rights described in paragraph 5.



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(800) 735-2989

About Us

News

Driscoll Health Plan earns national award

November 24, 2014
The Driscoll Health Plan was given an award at the Association for Community Affiliated Plans (ACAP) Quality Meeting on Nov. 12 in Chicago. The Driscoll Health Plan was honored for its Medicaid Healthplan earning the best Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores in ACAP, which is an organization with...
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May is National Trauma Awareness Month

May 05, 2014
Remember to always wear your helmet!
CORPUS CHRISTI - According to the National Highway Traffic Safety Administration more children ages 5 -14 go to emergency rooms for bicycle related injuries than with any other sport, many are head injuries. It is important to keep your head safe and always wear a helmet when participating in a wheeled sport. Here are some tips from...
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Driscoll's kidney transplant recipients come from all over South Texas for annual Reunion

April 28, 2014
CORPUS CHRISTI - On Saturday, Driscoll Children's Hospital will celebrate seven years of renal transplants with patients and their families at the annual Transplant Reunion. For nearly 10 years, Driscoll's Kidney Center has offered comprehensive kidney care to the children of South Texas, including transplantation, general nephrology...
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Driscoll's Teddy Bear Hospital is a chance for patients to be the doctors

April 08, 2014
WHAT: Patients will be the doctors tomorrow during a Teddy Bear Hospital organized by the Stripes Child Life Program at Driscoll Children's Hospital. The event allows children to become more familiar with the medical equipment and procedures involved in their treatment. They'll choose their teddy bear, give it a...
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April is Child Safety Month

April 01, 2014
Driscoll Children's Hospital's Injury Prevention Program team
CORPUS CHRISTI - Motor vehicle crashes are the leading cause of death for children age one through 12 years old. According to National Highway Traffic Safety Administration (NHTSA) crash data, in 2010 almost an average of two children were killed and 325 were injured each day. This fatality rate could be reduced...
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